Policies & terms.

For individual travel bookings, there is no planning fee. Your custom research, trip options, and planning support are included as part of our service.

A $200 non-refundable Group Planning & Management Fee applies to qualifying group reservations. Cruise groups are considered 8 or more cabins, while hotel and resort groups are considered 10 or more rooms.

This fee covers the additional planning, supplier coordination, reservation management, payment and deadline tracking, and ongoing support required for group travel. Additional fees may apply for larger or more complex group arrangements.

Once you approve a trip, a deposit is required to secure your reservation. Deposit amounts, payment schedules, and final payment deadlines are set by the cruise line, resort, or supplier and will be shared before booking.

All supplier payments are processed directly through the booking supplier — not through LenusTravels.

Cancellation and refund terms follow the policies of the supplier (cruise line, resort, tour operator, airline) attached to your booking. These vary by supplier, destination, room/cabin category, and how close to travel you cancel.

The $200 group planning & management fee is nonrefundable. Any supplier deposits or payments are refundable only per that supplier's written cancellation policy, which will be provided in writing before you book.

Travel insurance is strongly recommended to protect against unexpected cancellations, medical emergencies, and travel disruptions.

Change requests after booking (dates, cabins, guests, add-ons) are subject to supplier availability and may incur change fees set by that supplier. I'll always share those fees in writing before making any change.

Travel prices and availability are not guaranteed until a deposit is paid and your reservation is confirmed. Quotes may change if you delay booking or if the supplier updates pricing.

Clients are responsible for ensuring valid passports, visas, and any required travel documents for their destination. LenusTravels can share general guidance and helpful resources, but final document requirements are the traveler's responsibility.

Reach out anytime at LenusTravels@gmail.com.